Every Member Matters – Select your membership management partner wisely.
A membership management system is necessary for any organisation that wants to optimise their marketing strategy. This system is developed to enable you to create a manageable and informative database of its target audience. This system allows you to amend your direct marketing strategy to suit your audience’s behaviour and preferences.
We at Romax use our knowledge and expertise in marketing solutions to provide you with membership management services that will help you boost your organisation’s ROIs and improve its response rate. We will work with you closely to find the best solution to suit your needs so that you can achieve your business goals.
We use a hands-on approach to the development of your membership management system. We believe that everything starts the moment a customer decides to sign up for your product and/or service. As such, we work to ensure that they receive excellent service from the beginning for optimised user experience.
Because every member matters to your organisation, the choice of partner to whom you outsource your membership management, is a critical one. What benefits should you be looking for from your supplier?
- Prompt Processing of Member Communications
- From the moment your new member or renewing member ‘signs up’ to your organisation the clock starts ticking. The sooner the member receives their welcome pack, the sooner they can start engaging with you and the more valued they feel.
- Long delays before your member receive their welcome pack, creates a poor impression of you – that’s why Romax agrees on strict Service Level Agreements to ensure we exceed client expectations.
- Reduced Member Queries and Complaints
- Clear processing and clear administration, combined with efficient despatch reduce the number of enquiries you receive relating to delayed membership notice.
- Clients benefiting from Romax’s membership communication services have seen large reductions in complaints and telephone calls from expectant members after switching to us.
- Free up your Staff Resource
- The time taken to manage membership communication internally is very often at the expense of strategic thinking and results in large inefficiencies.
- Remove the ‘fiddly’ process and let us take the strain – we specialise in those jobs that other suppliers fear – our proactive and quality controlled approach will reassure you.
- An understandable reluctance to ‘let go’ of what is a critical element of your organisation’s income is soon overcome when you experience the proactive and streamlined service provided.
- Added Value
- As specialists in data-driven 1-2-1 membership communication, we can improve not only the look and feel of your membership communications, but also improve retention, reduce attrition and improve engagement.
- Expert Advice – although every organisation has quite specific requirements that we are happy to meet, we can provide invaluable insight into your approach, making improvements and recommendations to save cost.
- Integrity and Security as Standard
- Your data will be managed through the process under our strict adherence to ISO 27001 Data Management and Security accreditation. We pride ourselves on having a highly secure environment and stringent data checks and protocols to ensure data security.
- Accuracy in production and full integrity on despatch for all of your member communications as standard.
“We cannot praise Romax enough for their proactive, efficient and accurate service. Their ability to solve issues that other suppliers were unable or unwilling to do, place them in the premier league.” Andrew Eastmond – DKMS Print Manager.
Some of the companies who work with Romax Membership Management Services