Templated pre-formatted application streamlines communication
There is always a need for banks and other financial organisations to quickly and efficiently communicate with their clients, with planned and sometimes more urgent communications. For SBI – UK it was therefore critical to have an application that is secure, tested and pre-formatted that can import data and copy, and in one process communicate the same message to many thousands of customers via SMS, email or post without having to ‘set-up’ the process whilst ensuring brand guardianship.
Secure and branded communication
An organisation’s brand and the way that communication is perceived is critical; having a platform that provides preference based communication with the same security that reflects the brand across all media formats is therefore vital. Romax provides clients with an automated process that allows operational and marketing teams to access, upload and amend copy with ease and level permissions, then at a ‘click’ can distribute communication to customers across multiple media with full confidence that the message and the brand will be presented correctly.
Internal resource costs reduced and improved client satisfaction
Efficient and accessible communication platforms managed by Romax provide clients with the comfort that their communications will be handled, delivered and critically, clearly reported on for compliance.
Romax provides SBI -UK with a range of services that include data cleansing, returns management, digital document storage and retention for client record history, across electronic and postal media.
Our services reduce SBI’s internal resource requirements, reduce incoming call centre volumes and produce cost efficiencies whilst providing a secure and reliable communication platform.
