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Plusnet plc is a British quad play internet service provider; providing broadband, landline, IPTV and Mobile services. Founded in 1997 in Sheffield, Plusnet became a PLC in 2004. In 2007, Plusnet was acquired by BT Group, but continues to operate as a separate business.

The challenge

PlusNet’s Data Driven Communications Both Online and Print needed improvement. The company were experienced unacceptable delays in processing and high costs. PlusNet also required help to produce a trial welcome packs with greater clarity that provided clear on-boarding information for new service users.

Romax solutions

  • Romax provided a system that produces a minimum of 100,000 rendered pdfs in under 45 minutes.
  • Day specific billing for clients was built.
  • Autoflow systems were developed to receive and process data.

The outcome

  • PlusNet customers now have the option to choose day specific billing to suit their financial preferences.
  • PlusNet benefit from same day turnaround on printed postal communications.
  • Reduce the number call centre enquiries from new customers seeking help.
  • Improved brand value perception.
  • Plusnet customers received a unique and truly dynamically personalised welcome booklet.
  • Self-contained mailed ‘keep’ piece as a reference document containing all of the onboarding instructions and client specific contract information.
  • Presented in an easy to understand format, printed and mailed in a sealed one-piece booklet the pack helped reduce new user calls by significant volumes receiving a user ‘Rave’ rating of almost 5 stars!

Romax services reduce print quantity, reduce waste, reduce storage, dramatically reduce the number of new client enquiries and add value and brand engagement.