Case Study

CIOB – Chartered Institute of Building

The CIOB have a Royal Charter to promote the science and practice of building and construction for the benefit of society, and they have been doing that since 1834. Their members work worldwide in the development, conservation and improvement of the built environment.


Streamlined processing improves the time to delivery of welcome packs

The brief

Romax were invited to streamline the print, worldwide distribution and communication for the CIOB’s membership packs, renewals and reminders, whilst maintaining integrity and service quality.

The solution

Our experience in certificate and on demand printing now produces the highest quality membership packs replacing ‘wet’ signatures with digital signatures without compromise.

Results that matter

Members receive their packs in a matter of days, not weeks, and the CIOB’s internal team has been freed up to focus on key growth and retention projects.

Foreign language and international formatting

Communicating with a worldwide audience requires for the communication to be presented both in the preferred language of the member and the local delivery agents, format and protocols. Working in multiple templates across membership levels, language and country format variations including Chinese (Mandarin) is no barrier for Romax. We produce complex packs with variable content on demand for worldwide delivery

Quality without compromise

Membership of the CIOB is achieved after considerable study and work. As such the prestige of membership must be reflected in the welcome pack. Historically, the Chief Executive physically signed each new member’s certificate. The availability of senior teams to sign certificates and the fragmented, split site approach to production created delays in despatching member packs. Romax solved this and we now create fully foiled, embossed and digitally signed certificates and packs simultaneously without compromising quality.

Annual renewals – across multiple channels

The annual renewal communication for membership-based organisations is the critical income-generating communication. Delivering this on time and accurately ensures that income is generated with ease, and without issue. Whether your renewal pack communication is printed, emailed or both, using a single supplier for the process ensures accuracy and brand security. Romax worked with the CIOB to send physical and electronic communications to great success.

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Client testimonial

“I wanted to say that I was extremely pleased that the Romax team turned things around very efficiently. They got it spot on the first time, which meant we didn’t have to waste extra time reproofing. Thank you to you & your team for the hard work.”
Jennifer Chan | Marketing | Adviqo
“The CIOB is extremely happy with the outcome and the great work Romax have done for us.”
Carol-Anne Alexander | Head of Marketing | Chartered Institute of Building
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Christina Koleva | Marketing Project Manager | Fantastic Services
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Katie O’Sullivan | Marketing Manager | Fleming Medical

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