Distribution and delivery

Royal Mail Exceed Delivery Targets

Royal Mail

ROYAL MAIL BEATS FIRST AND SECOND CLASS QUALITY OF SERVICE TARGETS

Romax use a combination of Royal Mail and other UK and overseas operators to deliver our clients mail based on optimum cost and format criteria. For a detailed analysis of your post and where savings can be made – contact hello@romax.co.uk or visit romax.co.uk

  • Royal Mail beat its 93.0 per cent First Class mail target for the first quarter of the financial year 2014-15 – 93.3 per cent of this mail was delivered next working day.
  • They also exceeded their Second Class mail target of 98.5 per cent, delivering 99.0 per cent of this mail within three working days. The distributor has one of the highest service specifications of any major European country[1].
  • Last year, the business exceeded its targets for both First and Second Class mail, achieving 93.2 per cent and 98.9 per cent respectively.
  • Royal Mail is the only UK mail delivery company required to publish quality of service performance against delivery targets every quarter.
  • The results are published today in the latest Royal Mail Quality of Service report, covering the 31 March 2014 to 29 June 2014.

 

Royal Mail beat its 93.0 per cent First Class mail target with 93.3 per cent of this mail delivered next working day. It also exceeded its Second Class mail target of 98.5 per cent, delivering 99.0 per cent of this mail within three working days. Royal Mail has one of the highest service specifications of any major European country1.

Royal Mail is the only UK mail delivery company required to publish quality of service performance against delivery targets every quarter.

Last year, Royal Mail exceeded its targets for both First and Second Class mail, achieving 93.2 per cent and 98.9 per cent respectively.

The independently verified results are published today in the latest Royal Mail Quality of Service report, covering the first quarter of the year.

Sue Whalley, Chief Operations Officer commented: “Our people have continued to deliver across the UK to a very high standard, against one of the highest service specifications of any major European country. We remain the only delivery company to publish our quality of service and we are proud to do so.“

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[1] Germany, France, Spain and Italy