ROYAL MAIL DELIVERS QUALITY OF SERVICE TARGETS

ROYAL MAIL DELIVERS QUALITY OF SERVICE TARGETS

Royal Mail has met its regulatory First Class mail target for the financial year 2014-15 delivering 93.0 percent the next working day.

It exceeded its Second Class mail target of 98.5 percent for the same period, delivering 98.9 percent within three working days.

The UK has one of the highest Quality of Service specifications of any major European country[1].

Royal Mail is the only UK mail delivery company required to publish quality of service performance against delivery targets every quarter. Royal Mail’s latest Quality of Service report reveals it met its regulatory First Class mail target with 93.0 percent delivered the next working day for the financial year 2014-2015.

When adjusted for exceptional events outside their control, including adverse weather and sporting events, Royal Mail achieved 93.2 percent for First Class mail. Over the same period, the carrier also exceeded its Second Class mail target of 98.5 percent, delivering 98.9 percent within three working days. Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specification of any major European country.

At an individual postcode level, 109 of 118 postcodes met or exceeded their targets over the year. On an adjusted basis, 113 met or exceeded their targets. During the fourth quarter of the year, Royal Mail delivered 99.0 percent of Second Class mail on time and 92.9 percent of First Class mail (93.3 percent on an adjusted basis).

Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company. The latest independent report on performance was published today on Royal Mail’s website here.

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