February 2, 2012

Customer Survey 2012

Thank you to everyone who completed the survey. This year gave us the largest response from a survey ever. 134 responses in total.

Congratulations are in order for James Chapman from NHS North Central London, who wins the £150 worth of Theatre Tokens after being drawn out first from all entries. Sorry to all those that did not win, but the feedback allows us to continue to focus and improve our services to ensure that we meet all of our clients’ requirements.

The majority of feedback was extremely positive, but in keeping with our transparent approach to business, we have published the results ‘warts and all’. All feedback is valuable to us, particularly negative feedback as it constructively allows us to improve.

Thank you all once again – Robin Sumner. Managing Director

Client Comments
•We are very happy with ROMAX!
•Charlene Plows is great. She is extremely efficient and always works towards meeting our needs. We can be fairly last-minute so this is a deciding-factor re: return business with Romax.
•It will be helpful to have a better understanding of all your available services!
•First mailing has gone very smoothly – look forward to the next one
•Romax is a company embracing its vision through a strong ethos and corporate strategy
•You are always very helpful and knowledgeable. You take our business very seriously but with a friendly approach!
•AOK Have been very pleased with work and quotes from Romax
•Direct mail – though efficiently done by you – is becoming almost prohibitively expensive for a solo or small group of musicians!
•Charlene Plows was the main reason I used your company, excellent customer service and a pleasure to deal with.
•A really great company with friendly staff who are always ready to help where needed.
•Very good customer service. Approachable and flexible.
•I do believe though that I recent research you fulfilment prices are high in comparison to others, considering we have used you for years
•Have enjoyed working with Romax over the years. Very professional and interpersonal.
•We have strict mailbox sizes and it would be very helpful if proofs were smaller in size or sat on our web-servers so my emails do not get blocked up.
•I have absolutely no complaints. I would recommend you to anyone looking for print/mail service.
•Brilliant job, well done!
•Great to have such a resource in SE London
•We are really pleased by the services offered by Romax. Our budgets are pretty tight and the value for money and valuable advice offered is first rate.
•The team are all very efficient and pleasant to work with and very accommodating of our sometimes tricky timescales!
•Good relationship with Charlene – she is very helpful
•Sometimes have problems getting through to the correct production people. Have to phone more than once before getting an answer
•All the people that I have work with Romax have provided an excellent service.
•If I expand I would use you again for direct mailing

romax_logo_tag_blueRomax Marketing & Distribution, a Greenwich-London based company, provides a wide range of services in Direct Marketing for B2B and B2CDirect Mail, Data Management, Printing, Discount Postage and Membership Communication Services and Consultancy. Contact us: hello@romax.co.uk +44 (0) 20 8293 8550

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