The underlying driver behind quality is the passion of the business that you work with and the people employed there. Quality can be measured in many ways: the quality of the product, quality of the service, quality of the results, the customer service and communication, value for money and added value. Quality is not just a standard, but is driven from within. Quality comes from the pride we take in our work as individuals and as a team. Quality comes from training and investment in our staff, fair supply chain relations and industry leading IT and equipment infrastructure. At Romax we focus on all of these factors to ensure that you receive the very best service possible.
Ambitious and nimble
At Romax, we are an ambitious and nimble business providing our expertise to clients that want to forge ahead in their sector whilst enjoying the highest level of quality that you would expect to reflect your brand. Quality comes in many forms; quality of service, quality in the materials we use and the output we create, and the quality of our people. Above all, the quality of our approach is what stands out to most our clients. Continuous improvement in what we do and how we do it drives us to always be better than we were.
Continuous service improvement is a goal that we set ourselves for the benefit of all of our clients. Just because it was done that way last time, doesn’t mean that there isn’t a better way. We actively seek ways to improve our clients work for them and their end customers. We are an extension of your team, a partner to lean on rather than a ‘supplier’ of services. Regular reviews and suggestions on how to improve processes will feature in all of conversations.
Innovation as standard
Romax as your partner, we will bring innovation to the service from the start. Through active regular discussions, we will identify savings and efficiencies not just in the immediate services provided, but also as part of your broader organisational targets. Understanding your goals helps us to ensure that you receive the highest quality. Our ethos is sustained mutual value and growth, not short-term business goals. This bold statement reflects our genuine level of service. We are very happy to provide details of any
Quality and consistency across all media
Our industry leading knowledge of multi-media channels provides seamless communication across direct mail, email, SMS and website platforms. All managed through our autoflow designed systems – specifically modelled for each client and their explicit needs. Using Romax to facilitate your two-way client communications provides brand consistency and message, through an easily platform that ensures quality is maintained.